Support

Get in touch

Email support@itisyou.app - a person reads every message. Picking the closest category below helps us route it faster.

Search quality

Missing results, a ranking that looks wrong, a stale snippet, or a broken result link. Include the exact query text, roughly when you searched, and what you expected to see instead.

Crawler behavior

Unexpected request patterns, load concerns, or robots.txt handling from our crawler. Our published user agent and current crawl activity are documented on the crawler page; include the affected URL(s), approximate timestamps, and any relevant log lines.

Removal requests

To remove a URL or an entire host from the index, use the removal form directly - it goes straight into our queue and is faster than email. Use this category only for cases the form can't handle.

Security reports

We take these seriously, and we ask that you report responsibly:

  • Give us a reasonable chance to respond before sharing details publicly.
  • Access only what's needed to demonstrate the issue - never other people's data - and avoid actions that could degrade the service for others.
  • Include the affected URL or endpoint, steps to reproduce, and the likely impact.
  • Do not include real credentials, tokens, or other secrets in the report itself.

Good-faith reports that follow these guidelines are welcome, not treated as abuse.

Everything else

Feedback, questions, or anything that doesn't fit above - send it anyway.